How efficient is my email system's operation? Is it sufficiently reliable, and if not, how much does downtime cost? Would I be
better to outsource?
Electronic mail is an essential business tool and can represent a significant cost to an organisation. Business now relies on e-mail
systems being continuously available. Any downtime results in large productivity costs as users defer work or resort to less efficient
communications techniques.
Many e-mail systems have been in place in organisations for many years. As a result the infrastructure and business processes in place
may not be efficient when compared with current best practice.
Organisations with critical e-mail systems should review their costs and service availability against best practice from similar
organisations to determine whether changes to infrastructure, business processes or to sourcing arrangements will provide benefit.
