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• analyse the current operations using the categories defined for the benchmarking |
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• identify and document the interfaces between the government and the service provider |
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• compare the outsourced service against benchmarks for similar services worldwide (including comparison of service levels being |
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• offered and fees being charged for these levels of service) |
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• identify value-added benefits
of messaging outsourcing delivered to the government and report on the
service provider's use of
appropriate cost-effective technological advances |
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• recommend appropriate practices for adoption by the service provider to achieve "world's best practice" for the provision of
email services |
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• identify how the key objectives of Government in undertaking the outsourcing initiative had been met e.g. industry development,
reduced and/or regulated costs etc |
