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• Identify interactions between the business and their employees, customers and suppliers which are candidates for automation |
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• Prioritise these opportunities in terms of the potential business benefit they provide. The focus is on identifying the relative
merits of each opportunity rather than the absolute benefits |
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• Identify the major components required to deliver each opportunity and their associated costs |
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• Re-assess the priorities of the opportunities based on their associated costs |
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• Develop a high level plan based on the prioritised opportunities that can be used as the basis for a business case |