There is a great danger in the development of a business intelligence (BI) solution within an organisation
that only data deemed to be important by upper management will be included. This results from the
immediacy of requirements that result when managers are operating in "fire-fighting" mode and need to address
the topic of interest at the time.
ICA will ensure that the BI environment to be deployed is comprehensive. This will be achieved via the
selection of a framework to guide the design of the BI environment. This is typically a collaborative activity
using an known methodology. As an indication of how this might evolve the balanced scorecard
approach has proved useful. This methodology suggests a "balanced" view of an organisation's operation
can be measured via four factors:
Financial
Customer
Growth
Business Process
By following a framework that properly analyses the BI requirement development of a one-sided dashboard that
accommodates only the known data of importance, will be avoided.
